Privacy Policy

Effective Date: September 2023

Kartikay Medical Agency ("KMA", "we", "our", or "us") values the privacy of our users and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform and services.

1. Information We Collect

We collect certain information to ensure smooth service delivery between wholesalers and retailers. The types of data we may collect include:

• Business name, address, and contact details
• Phone number and email address
• Order history and transaction details
• Delivery location and shipping information
• Device information (IP address, browser type, app usage)

2. How We Use Your Information

The information we collect is used only for business operations such as:

• Processing orders and delivering products
• Managing retailer and wholesaler accounts
• Providing customer support
• Improving app performance and user experience
• Sending important updates and service notifications

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share limited data in the following cases:

• With delivery partners to complete shipments
• With service providers assisting in platform operations
• If required by law, regulation, or legal process

4. Data Security

We take strong security measures to protect your data, including:

• Encrypted communication
• Secure servers and restricted access
• Regular monitoring and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

5. User Rights

As a user, you have the right to:

• Request access to your data
• Update or correct your account information
• Request deletion of your account (subject to legal obligations)

6. Cookies and Tracking

Our platform may use cookies or similar technologies to enhance user experience, improve performance, and analyze traffic.

7. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@kma-medical.com
📞 Phone: +91 11 2345 6789

Last Updated: September 2023